What are your delivery areas and delivery days?

 

Tuesday:

Lake Stevens, Everett, Mukilteo, Silver Firs

 

Wednesday:

Anacortes, Mount Vernon, Bothell, Woodinville (limited), Mill Creek, South Snohomish, Monroe

 

Thursday:

Edmonds, Lynnwood, Mountlake Terrace, Brier, Alderwood Manor, Marysville, Smokey Point, Tulalip

 

Friday:

Lake Goodwin, Kayak Point, Warm Beach, Camano Island, Cedarhome, Stanwood, Kackmann, Arlington

 

Can I change my delivery day?

No. Your delivery day is based upon your address and our routing.

 

Does someone have to be home to receive the delivery?

No. We will leave the box at your front door or at a location that you predetermine.

 

How do I pay for my order?

Klesick Family Farm currently accepts five methods of payment:

 

1. Direct charge of a debit/credit card

2. Paying by check on delivery

3. Check or money order delivered through the U.S. Postal Service

4. Bill Pay through your banking institution

5. Prepayment

 

1. Debit/Credit Card

Customers that choose to pay by debit/credit card will be asked to file the following information:

 

Card type

Card number

Expiration date

Name on card

Billing zip code

 

For your security and assurance, Klesick Family Farm meets the Visa/MasterCard Cardholder Information Security Program (CISP) Standard.

 

Debit/credit cards are processed the first business day following delivery. At that time, your card will be charged the full balance due on your account.

 

In the event that debit/credit charges are declined when payment is due, service may be suspended until payment is successfully processed or other payment arrangements are made.

 

2. Check on Delivery

For your first delivery, please place your check in an envelope addressed to Klesick Family Farm and affix it to your front door (if you prefer a different location just let us know). Your Home Delivery Driver will take your payment and leave your order.

 

For subsequent deliveries, please place your payment inside the empty produce box and leave it next to your front door (unless you have arranged a different delivery location). Your Home Delivery Driver will take both the payment and the empty box and leave your new order.

 

Please make checks payable to: Klesick Family Farm. Please include your customer number in the memo section (the customer number is the 8 character code found on your invoice (for example, KLES5350).

 

Klesick Family Farm requires that customers provide payment with each delivery. If payment is not received on or before your next scheduled delivery, service may be suspended until payment is successfully processed or other payment arrangements are made.

 

3. Check or Money Order Delivered through the US Postal Service

Klesick Family Farm accepts payments received through the US Postal Service. Checks or money orders can be mailed to the following address:

 

Klesick Family Farm

18826 Marine Drive

Stanwood, WA 98292

 

Please make checks or money orders payable to: Klesick Family Farm. Please include your customer number in the memo section (the customer number is the 8 character code found on your invoice (for example, KLES5350).

 

Klesick Family Farm requires that customers provide payment with each delivery. If payment is not received on or before your next scheduled delivery, service may be suspended until payment is successfully processed or other payment arrangements are made.

 

4. Bill Pay through Your Banking Institution

Klesick Family Farm accepts payments received through Bill Pay services. Checks processed through bill pay services can be mailed to the following address:

 

Klesick Family Farm

18826 Marine Drive

Stanwood, WA 98292

 

Please make checks payable to: Klesick Family Farm. Please include your customer number in the memo section (the customer number is the 8 character code found on your invoice (for example, KLES4663).

 

Klesick Family Farm requires that customers provide payment with each delivery. If payment is not received on or before your next scheduled delivery, service may be suspended until payment is successfully processed or other payment arrangements are made.

 

5. Prepayment

Customers wishing to prepay for produce deliveries should contact the office at 360.652.GOOD (4663) or toll free at 866.629.5350 to set up a payment/delivery schedule.

 

Will you send me a bill?

A packing invoice is included with each delivery. You may contact the office Monday through Friday, 8:00 a.m. to 5:00 p.m., to request a statement of your account.

 

Can I pay once a month?

You may pay for the month in advance. Please call the office to make payment arrangements.

 

What do I do if I forget to leave out my payment and box?

Just mail your payment to the office and save your box for your next delivery day.

 

When do you need to receive an order or changes to an existing order?

Tue. & Wed. customers: no later than 11:00 a.m. on the Friday before your delivery.

Thu. & Fri. customers: no later than 11:00 a.m. on the Monday before your delivery.

 

What is the best way for me to contact you with a new order or an order change?

Whichever of the following ways is most convenient for you:

1.      Send us an e-mail

2.      Contact us by phone

 

Can I have a standing order?

Yes. Most of our customers find a box that works for their family and set up a weekly or every-other-week delivery. Please feel free to call with add-ons.

 

How much do boxes weigh?

The boxes are not based on weight, but on the retail value of the items on the menu that particular week.

 

Is there a delivery fee?

There is no delivery fee if your order includes one of our standard boxes of produce, as the cost of delivery is included in the price of each box. Non-box orders will incur an additional $3.50 delivery charge; however, this charge is waived when your delivery order totals $37.50 or more.

 

Is there tax?

There is no additional tax. The price listed on your bill is the total price.

 

Can I substitute certain items in the box with something else?

Yes, we allow substitutions to be made for every box except the Northwest Box and the Essentials Boxes. There is, however, a $1.00 fee for each item substituted. We also offer extra items for sale that you can add to compliment your delivery.

 

How can I know what is being delivered in advance of my delivery day?

Thursday afternoon we update our website with new menus for the coming week. Please note, however, that menu items are subject to change due to quantity or quality issues.

 

What do you deliver in the winter months?

Our focus is always local first. When local produce is unavailable we purchase certified organic produce from trusted suppliers.

 

Do you sell produce at your farm?

Presently, we do not have a retail outlet on our farm. We have chosen to focus our efforts on home delivery.

 

Is everything in the box certified organic?

Everything in the box is certified organic unless otherwise noted.

 

Are you a certified organic farm?

Although our farm is not certified organic, the fruits and vegetables from our farm are grown in a manner consistent with our belief that healthy food comes from healthy soils. Therefore, we do not use synthetic pesticides, herbicides, or fertilizers on our fields. Our farm is currently certified a Salmon Safe Farm with Stewardship Partners.

 

What do you grow on your farm?

On our farm we raise potatoes, spinach, carrots, lettuce, onions, beets, winter squash, green beans, cucumbers, cabbage, sugar snap peas and a few other vegetables and fruits. We also raise all natural grass-fed beef and hay.